dcsdogpaw.com - effective from this date: 2026-10-01
Welcome to our website! Thank you for honouring us with your trust during your purchase!
This webshop GTC was created with the Fogyasztó Barát (Consumer Friendly) GTC generator.
If you have any questions regarding these General Terms and Conditions, the use of the website, the individual products, or the purchasing process, or if you would like to discuss your individual needs with us, please contact our staff member at the contact details provided!
Name: Bere Ilona e.v.
Registered seat: 5510 Dévaványa, Eötvös u. 56.
Mailing address: 5510 Dévaványa, Eötvös u. 56. Registering authority: Nemzeti Adó- és Vámhivatal (National Tax and Customs Administration)
Registration number: 60457697
Tax number: 91077150-2-24
Representative: Bere Ilona Telephone number: +36 70 590 0937 E-mail: [email protected] Website: http://dcsdogpaw.com
Name: IONOS Inc.
Registered seat: Two Logan Square, 100 N 18th St., Suite 400 Philadelphia, PA 19103, United States
Contact: +1484-424-7392 [email protected]
Website: https://www.ionos.com/
Goods: movable property included in the website's offer, intended for sale on the website, including goods containing digital elements
Goods containing digital elements: movable property that incorporates or is interconnected with digital content or a digital service in such a way that, in the absence of the relevant digital content or digital service, the goods would be unable to perform their functions
Digital content: data produced or supplied in digital form
Parties: the Seller and the Buyer together
Consumer: a natural person acting outside the scope of their profession, independent occupation or business activity
Consumer contract: a contract in which one of the parties qualifies as a consumer
Functionality: the ability of goods containing digital elements, digital content or a digital service to perform the functions appropriate to its purpose
Manufacturer: the producer of the Goods, in the case of imported Goods the importer who brings the Goods into the territory of the European Union, as well as any person who presents themselves as a manufacturer by placing their name, trademark or other distinctive sign on the Goods
Interoperability: the ability of goods containing digital elements, digital content or a digital service to function with hardware and software other than that with which goods, digital content or digital services of the same type are normally used
Compatibility: the ability of goods containing digital elements, digital content or a digital service to function - without the need for conversion - with hardware or software with which goods, digital content or digital services of the same type are normally used
Website: this website, which serves to conclude the contract
Contract: the contract of sale concluded between the Seller and the Buyer using the Website and electronic mail
Durable medium: any device that enables the consumer or the enterprise to store data addressed personally to them in a way that is accessible in the future and for a period of time adequate for the purpose of the data, and that allows the unchanged reproduction of the stored data
Means enabling distance communication: a device that is suitable for making a contractual declaration in the absence of the parties - for the purpose of concluding a contract. Such a device is in particular a form addressed or not addressed, a standard letter, an advertisement published in the press with an order form, a catalogue, a telephone, a fax machine and a device providing internet access
Distance contract: a consumer contract concluded within the framework of a distance selling system organised for the supply of the Goods or service covered by the contract, without the simultaneous physical presence of the parties, in such a way that, for the purpose of concluding the contract, the contracting parties use exclusively means enabling distance communication
Enterprise: a person acting within the scope of their profession, independent occupation or business activity
Buyer/You: the person concluding the contract by making a purchase offer through the Website
Seller: The person concluding the contract by making an invitation to make an offer through the Website
Warranty (guarantee): In the case of contracts concluded between a consumer and an enterprise (hereinafter: consumer contract), pursuant to the Civil Code,
Purchase price: the consideration payable for the Goods and for the supply of digital content.
Hungarian legal provisions are governing for the Contract, and in particular the following legislation applies:
The content of the contract concluded between us - alongside the provisions of the relevant mandatory legislation - is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of You and us, the conditions for the conclusion of the contract, the deadlines for performance, the delivery and payment conditions, the rules of liability, as well as the conditions for exercising the right of withdrawal.
The technical information necessary for the use of the Website that is not contained in these GTC is provided by other information available on the Website.
The language of the contracts falling within the scope of these GTC is the Hungarian language. The contracts falling within the scope of these GTC do not qualify as contracts put into writing, and the Seller does not file them.
Prices are to be understood in HUF and include the 27% VAT. The possibility cannot be excluded that, for business policy reasons, the Seller modifies the prices. The modification of prices does not apply to contracts already concluded. If the Seller has displayed the price incorrectly and an order has been received for the Goods but the parties have not yet concluded a contract, the Seller shall act in accordance with the "Procedure in the event of an incorrect price" point of the GTC.
The following qualify as an obviously incorrectly displayed price:
In the case of the display of such an incorrect price, the Seller offers the possibility of purchasing the Goods at the actual price, and in possession of this information the Buyer can decide whether to order the Goods at the actual price or not to take advantage of this opportunity, in which case no contract is concluded between the Parties.
The consumer may submit their warranty for defects, product warranty, or guarantee claim relating to the Goods, or their objection (consumer complaint within the meaning of the Consumer Protection Act [Fgytv.]) aimed at eliminating an individual infringement of a right or interest relating to the conduct, activity or omission of the Seller, or of a person acting in the interest of or for the benefit of the Seller, directly connected with the distribution and sale of the goods to consumers, at the following contact details and in the following ways:
The Seller is obliged to handle the consumer's warranty for defects, product warranty or guarantee claim not according to the rules of the Consumer Protection Act (Fgytv.) on handling consumer complaints, but according to separate legislation.
The consumer may communicate their complaint under the Fgytv. - which is an objection aimed at eliminating an individual infringement of a right or interest relating to the conduct, activity or omission of the enterprise, or of a person acting in the interest of or for the benefit of the enterprise, directly connected with the distribution and sale of the goods to consumers - with the exception of a warranty for defects, product warranty or guarantee claim - verbally or in writing to the enterprise.
The Seller examines the verbal complaint immediately and, where necessary, remedies it. If the consumer does not agree with the handling of the complaint, or if the immediate investigation of the complaint is not possible, the Seller shall immediately draw up a record of the complaint and its position regarding it, and in the case of a verbal complaint communicated in person, hand over one copy of it to the consumer on the spot; in the case of a verbal complaint communicated by telephone or using another electronic communications service, it shall be sent to the consumer at the latest within 30 days - in accordance with the rules applicable to the response to a written complaint - together with the substantive response. The record drawn up about the complaint must contain the following:
If the consumer, during the communication of the verbal complaint, does not provide the data set out in points a) and c) above, or refuses to sign the record, the enterprise is not obliged to act in accordance with the response rules applicable to written complaints when handling the verbal complaint.
The Seller is obliged - unless a directly applicable legal act of the European Union provides otherwise - to respond to the written complaint in writing, substantively and in a verifiable manner, within thirty days of its receipt, and to take measures for its communication. The Seller is obliged to justify its position rejecting the complaint. In the event of the rejection of the complaint, the Seller is obliged to inform the consumer in writing which authority or conciliation board's proceedings they may initiate with their complaint - depending on its nature. The information must also contain the seat, telephone and internet contact details, and mailing address of the competent authority or the conciliation board competent according to the consumer's place of residence, place of stay or registered seat, as well as whether the Seller has made a general submission declaration.
If the Seller provides an electronic interface or form for submitting written complaints, it is obliged to confirm the receipt of the written complaint without delay at the electronic mail address provided by the consumer.
The Seller is obliged to keep the record drawn up about the verbal complaint or the written complaint, as well as a copy of its substantive response to the complaint, for three years, and to present it at the request of the supervisory authority.
If any consumer dispute that may exist between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:
Lodging a complaint is possible with the consumer protection authorities. If the consumer perceives a violation of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent according to their place of residence. After evaluating the complaint, the authority decides on conducting the consumer protection procedure. The first-instance consumer protection authority tasks are carried out by the metropolitan and county government offices competent according to the consumer's place of residence, whose contact details can be found here:
Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály (Budapest Capital Government Office, Consumer Protection Department) Address: 1117 Budapest, Prielle Kornélia utca 4/b. E-mail: [email protected] Telephone number: (1) 450-2598 Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly Competence: territory of Budapest capital Pest Megyei Kormányhivatal Fogyasztóvédelmi Főosztály Address: 1072 Budapest, Nagy Diófa u.10-12. E-mail: [email protected] Telephone number: 06 1 459 4843 Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly Competence: Pest county
Bács-Kiskun Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 6000 Kecskemét, Szent István krt. 19/A. Mailing address: 6001 Kecskemét, Pf. 189. E-mail: [email protected] Telephone number: 06 76 795 710 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Bács-Kiskun county Baranya Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 7630 Pécs, Hengermalom u. 2. Mailing address: 7630 Pécs, Hengermalom u. 2. E-mail: [email protected] Telephone number: 06 72 795 398 Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Baranya county
Békés Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 5600 Békéscsaba, József Attila u. 2-4. Mailing address: 5600 Békéscsaba, József Attila u. 2-4. E-mail: [email protected] Telephone number: +36 66 546 150 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Békés county Borsod-Abaúj- Zemplén Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 3527 Miskolc, József Attila u 20. E-mail: [email protected] Telephone number: 06 46 795 779 Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Competence: Borsod-Abaúj-Zemplén county
Csongrád-Csanád Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 6722 Szeged, Rákóczi tér 1. Mailing address: 6722 Szeged, Rákóczi tér 1. E-mail: [email protected] Telephone number: 06 62 680 532 Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Csongrád-Csanád county Fejér Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 8000 Székesfehérvár, Honvéd utca 8. E-mail: [email protected] Telephone number: +36 22 501 751 Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Fejér county
Győr-Moson-Sopron Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 9022 Győr, Türr István utca. 7. E-mail: [email protected] Telephone number: +36 96 795 950 Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Győr-Moson-Sopron county Hajdú-Bihar Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 4025 Debrecen, Széchenyi utca 46. Mailing address: 4025 Debrecen, Széchenyi utca 46. E-mail: [email protected] Telephone number: 06 52 533 924 Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Hajdú-Bihar county
Heves Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 3300 Eger, Kossuth L. u. 9. Mailing address: 3301 Eger, Pf. 216. E-mail: [email protected] Telephone number: 06 (36) 515-469 Fax: 06 (36) 516-040 Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Heves county Jász-Nagykun-Szolnok Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 5000 Szolnok, Indóház u. 8. E-mail: [email protected] Telephone number: 56/795-165 Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Competence: Jász-Nagykun-Szolnok county
Komárom-Esztergom Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 2800 Tatabánya, Bárdos László utca 2. E-mail: [email protected] Telephone number: (34) 309-303 Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Competence: Komárom-Esztergom county Nógrád Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 3100 Salgótarján, Karancs út 54. E-mail: [email protected] Telephone number: 06 32 511 116 Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Nógrád county
Somogy Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 7400 Kaposvár, Vásártéri út 2. E-mail: [email protected] Telephone number: 06 82 510 868 Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Somogy county Szabolcs-Szatmár-Bereg Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 4400 Nyíregyháza, Hatzel tér 10. Mailing address: 4401 Nyíregyháza, Pf. 77. E-mail: [email protected] Telephone number: 06 42 500 694 Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Competence: Szabolcs-Szatmár-Bereg county
Tolna Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 7100 Szekszárd, Kiskorzó tér 3. E-mail: [email protected] Telephone number: (74) 795-385 Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Tolna county Vas Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 9700 Szombathely, Wesselényi u. 7. Mailing address: 9702 Szombathely, Pf. 24. E-mail: [email protected] Telephone number: +36/70-705-1435 Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Competence: Vas county
Veszprém Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 8200 Veszprém, Kistó utca 1. Mailing address: 8200 Veszprém, Kistó utca 1. E-mail: [email protected] Telephone number: +36 88 550 510 Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Veszprém county Zala Megyei Kormányhivatal Fogyasztóvédelmi Osztály Address: 8900 Zalaegerszeg, Pintér Máté u. 22. Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22. E-mail: [email protected] Telephone number: +36 92 510 530 Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Competence: Zala county
The customer is entitled to enforce a claim arising from a consumer dispute before a court within the framework of civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code, as well as Act CXXX of 2016 on the Code of Civil Procedure.
If we reject your consumer complaint, you are entitled to turn to the Conciliation Board (Békéltető Testület) competent according to your place of residence, place of stay or registered seat, or to the one designated by you in your request. A condition for initiating the proceedings of the conciliation board is that the consumer has attempted to settle the disputed matter directly with the enterprise concerned.
The conciliation board - except where the consumer requests a personal hearing - holds the hearing online, by means of an electronic device providing simultaneous audio and video transmission without personal presence (hereinafter: online hearing).
The enterprise is subject to an obligation to cooperate in the conciliation board proceedings, within the framework of which we are obliged to send our response document to the conciliation board within the deadline at the request of the conciliation board. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the enterprise is obliged to ensure the participation of a person authorised to reach a settlement at the hearing. At the online hearing, the representative of the enterprise authorised to reach a settlement is obliged to participate online. If the consumer requests a personal hearing, the representative of the enterprise authorised to reach a settlement is obliged to participate in the hearing at least online.
The Seller has not made a general submission declaration with any conciliation board.
More information about the Conciliation Boards is available here: https://bekeltetes.hu
Budapesti Békéltető Testület (Budapest Conciliation Board) Seat: Budapest Area of competence: Budapest
Contact: Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Mailing address: 1253 Budapest, Pf.:10. Telephone number: 06-1-488-2131 E-mail: [email protected] Website: bekeltet.bkik.hu Baranya Megyei Békéltető Testület Seat: Pécs Area of competence: Baranya county, Somogy county, Tolna county
Contact: Address: 7625 Pécs, Majorossy I. u. 36. Telephone number: 06-72-507-154 E-mail: [email protected] Website: baranyabekeltetes.hu
Borsod-Abaúj-Zemplén Megyei Békéltető Testület Seat: Miskolc Area of competence: Borsod-Abaúj-Zemplén county, Heves county, Nógrád county
Contact: Address: 3525 Miskolc, Szentpáli u. 1. Mailing address: 3501 Miskolc, Pf.: 376 Telephone number: 06-46-501-091 E-mail: [email protected] Website: bekeltetes.borsodmegye.hu Csongrád-Csanád Megyei Békéltető Testület Seat: Szeged Area of competence: Békés county, Bács-Kiskun county, Csongrád-Csanád county
Contact: Address: 6721 Szeged, Párizsi krt. 8-12. Telephone number: 06-62/549-392 E-mail: [email protected] Website: bekeltetes-csongrad.hu
Fejér Megyei Békéltető Testület Seat: Székesfehérvár Area of competence: Fejér county, Komárom-Esztergom county, Veszprém county
Contact: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Telephone number:06-22-510-310 E-mail: [email protected] Website: www.bekeltetesfejer.hu Győr-Moson-Sopron Megyei Békéltető Testület Seat: Győr Area of competence: Győr-Moson-Sopron county, Vas county, Zala county
Contact: Address: 9022 Győr, Szent István út 10/a. Telephone number: 06-96-520-217 E-mail: [email protected] Website: bekeltetesgyor.hu
Hajdú-Bihar Megyei Békéltető Testület Seat: Debrecen Area of competence: Jász-Nagykun-Szolnok county, Hajdú-Bihar county, Szabolcs-Szatmár-Bereg county
Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Telephone number: 06-52-500-710, +36 52 500 745 E-mail: [email protected] Website: hbmbekeltetes.hu Pest Megyei Békéltető Testület Seat: Budapest Area of competence: Pest county
Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Telephone number: 06-1-792-7881 E-mail: [email protected] Website: panaszrendezes.hu
Pursuant to the Act on Consumer Protection, the following qualify as consumers with respect to the Conciliation Board proceedings:
The Conciliation Board is entitled to check and examine the existence of consumer status. The rules written under the Conciliation Board heading apply to the procedure.
We inform Buyers that the Seller uses the Fogyasztó Barát review system on its Website. The review system enables the evaluation not of the individual Goods, but of the Seller (the webshop). In the review system, the following technical measures ensure that only actual buyers can submit a review:
The webshop using the review system has no technical possibility to delete either the reviews or the opinions.
As a consequence of the above, the system only contains the reviews and opinions of real buyers, and the system does not distinguish between positive and negative opinions, displaying them equally.
If any point of the GTC is legally deficient or invalid, the other points of the contract remain in force, and instead of the invalid or defective part, the provisions of the relevant legislation apply. The Seller does not have a code of conduct within the meaning of the act on the prohibition of unfair commercial practices against consumers.
On the website, we provide information on the essential characteristics of the Goods available for purchase in the descriptions provided for the individual Goods.
During the order, before finalising the order, you continuously have the possibility to modify the data you have entered (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). We draw your attention to the fact that it is your responsibility to ensure that the data you provide is entered accurately, since the Goods are invoiced and shipped based on the data you provide. We draw your attention to the fact that an incorrectly provided e-mail address or the fullness of the storage space belonging to the mailbox may result in the failure to deliver the confirmation and may prevent the conclusion of the contract. If the Buyer has finalised their order and discovers an error in the provided data, they must initiate the modification of their order as soon as possible. The Buyer can indicate the modification of the incorrect order to the Seller by a letter sent from the e-mail address provided at the time of the order, or by a telephone call.
Purchasing is not subject to registration.
By clicking on the product categories listed on the website, you can select the desired product family, and within it the individual Goods. By clicking on the individual Goods, you find the photo, item number, description and price of the Goods. In the event of a purchase, you must pay the price listed on the website.
After selecting the Goods, you can place - any number of - Goods in the cart by clicking the "Add to Cart" button, without this creating a purchase or payment obligation for you, as adding to the cart does not qualify as making an offer.
We recommend that you place the Goods in the cart even if you are not sure whether you wish to purchase the given Goods, because with this it becomes possible for you to see at a glance, with one click, which Goods you have selected at the given moment, and you can view and compare them displayed on one screen. The content of the Cart can be freely modified until the finalisation of the order - until the "Finalise Order" button is pressed; Goods can be removed from the cart at will, new Goods can be placed in the cart at will, and the desired quantity can be changed.
If you place the selected Goods in the Cart, a separate window pops up with the text "The Goods have been added to the cart". If you do not wish to select more Goods, click the "Continue to the cart" button! If you would like to view the selected Goods again, or would like to place additional Goods in the cart, click the "Back to the Goods" button!
While using the website, you can check the content of the cart at any time by clicking the "View Cart" icon located at the top of the website. Here you have the possibility to remove the selected Goods from the cart, or to change the quantity of the Goods. After pressing the "Update Cart" button, the system displays the information corresponding to the data you have changed, including the price of the Goods placed in the cart. If you do not wish to select and add further Goods to the cart, you can continue the purchase by pressing the "Order" button.
After pressing the "Order" button, the content of the cart appears, as well as the total purchase price payable by you in the event of purchasing the Goods you have selected. In the "Delivery service" box, you must indicate whether you wish to receive the ordered Goods in person (personal collection), or request delivery. In the case of delivery, the system indicates the delivery fee, which you are obliged to pay in the event of an order.
In the "User data" text box you can provide your e-mail address, and in the "Billing information" text box your full name, address, and telephone number. In the "Shipping information" text box, the system automatically stores the data provided during the "Billing information". If you request delivery to a different address, please remove the tick. In the "Comment" text box you can provide additional information at will.
After filling in the text boxes above, you can continue the ordering process by clicking the "Continue to the next step" button, or you can delete/correct the data entered so far and step back to the content of the Cart by clicking the "Cancel" button. When clicking the "Continue to the next step" button, you arrive at the "Order review" page. Here you can see summarised the data you have provided earlier, namely the content of the Cart, the user, billing and shipping data, and the amount payable by you (you can no longer change this data here, only if you click the "Back" button).
If you have made sure that the content of the cart corresponds to the Goods you wish to order, and that your data is correct, you can close your order by clicking the "Order" button. The information communicated on the website does not qualify as an offer by the Seller to conclude a contract. In the case of orders falling within the scope of these GTC, you qualify as the offeror.
By pressing the "Order" button, you expressly acknowledge that your offer is to be considered as made, and that your declaration - in the event of the Seller's confirmation in accordance with these GTC - entails a payment obligation. The Seller is obliged to confirm the receipt of your order to the Buyer electronically without delay. If this confirmation does not reach the Buyer within the reasonably expected deadline depending on the nature of the service, but at the latest within 48 hours of the sending of the Buyer's order, the Buyer is released from the binding nature of the offer or the contractual obligation.
The processing of orders takes place in two stages. You have the possibility to place an order at any time. You first receive an automatic feedback about the order, which only records the fact that your order has arrived through the website, but this confirmation does not qualify as acceptance of your offer. If you notice that the automatic confirmation e-mail notification incorrectly contains your data (e.g. name, shipping address, telephone number, etc.), you are obliged to communicate this fact to us - simultaneously with providing the correct data - immediately by e-mail. If you do not receive the automatic confirmation e-mail within 24 hours of your order, please contact us, as it is possible that your order did not arrive in our system for technical reasons.
After the sending of your offer, the Seller confirms your offer by a second e-mail. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your mail system (second confirmation, acceptance of the offer).
In our webshop you can pay quickly and securely by bank card.
You can also settle the value of the Goods by bank transfer.
In the webshop it is possible to pay with the Stripe payment solution.
More information about Stripe is available in English here.
If you wish, the package comes to your door with the help of FOXPOST! After we have handed over your package to FOXPOST, their couriers deliver your package to any part of the country within as little as 2 working days. You do not have to be on standby all day; they deliver the packages ordered to the home within a 2-hour time interval. FOXPOST sends a notification by SMS and email about the arrival of the shipment, which also contains the courier's telephone number and the cash-on-delivery amount.
You can find more information here: https://www.foxpost.hu/csomagkuldes
FOXPOST is a simple, flexible, contactless and environmentally conscious way of receiving and sending packages. If you request your order to be placed in any of the FOXPOST parcel machines, you do not have to wait for the courier all day. The machines of the nationwide, continuously expanding parcel machine network are easily accessible at numerous points in the country, sometimes indoors, sometimes outdoors, and are available from morning to evening. After we have handed over the package to FOXPOST, they deliver it to the machine within 1 working day, then send a notification and a unique code by SMS, with which you can collect it for 3 days.
Important: at the machines you can only pay by bank card.
You can find the list of machines and further information here: https://www.foxpost.hu/csomagautomatak
The Goods are delivered by the GLS courier service.
You can find more information here: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok
In online purchases, home-to-home delivery by courier service is the most popular, but the proportion of personal collection grows year by year. Buyers can conveniently collect the goods according to their own schedule through the GLS ParcelPoints, where cash payment is ensured.
The GLS ParcelPoints are located in easily accessible places, for example in shopping centres, petrol stations, bookshops or other busy shops. Most of them await customers wishing to collect or send a package with long opening hours, even at weekends. GLS sends an e-mail or SMS notification to the addressee about the delivery of the goods. The buyer can collect the package at any time within 5 working days, taking into account the opening hours of the GLS ParcelPoint.
The Goods are delivered by the DPD courier service. More information: https://www.dpd.com/hu_privatugyfelek
The international Pickup parcel point network is continuously growing. Domestically, nearly 100 Pickup parcel points are currently available to buyers. The domestic DPD parcel points are accessible by clicking here.
We offer the possibility of home delivery, delivery to a pickup point, or delivery to a Z-BOX. We usually deliver the packages the next day. You collect it when it suits you, and that in just a few seconds. More information: https://www.packeta.hu/csomagatvetel Pickup points: https://www.packeta.hu/atvevohelyek
We offer the possibility of home delivery, delivery to a pickup point, or delivery to a Z-BOX. We usually deliver the packages the next day. You collect it when it suits you, and that in just a few seconds. More information: https://www.packeta.hu/csomagatvetel Pickup points: https://www.packeta.hu/atvevohelyek
We offer the possibility of home delivery, delivery to a pickup point, or delivery to a Z-BOX. We usually deliver the packages the next day. You collect it when it suits you, and that in just a few seconds. More information: https://www.packeta.hu/csomagatvetel Pickup points: https://www.packeta.hu/atvevohelyek
A convenient and simple parcel collection option. You can pay by bank card or cash. You can request delivery to your home address, or even to your workplace. Nationwide coverage. Two delivery attempts in the case of an MPL Business package, which is included in the base fee.
More information: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites
The maximum weight of the shipments is 20 kg.
The Parcel machines essentially consist of an operating interface equipped with a screen and compartments of various sizes that conceal the packages. At the Parcel machines, collection is fast - by providing the received code and our telephone number, we immediately access our order. In addition, they are available to us 24 hours a day.
More information: https://www.posta.hu/csomagautomata
In the case of a Buyer qualifying as a consumer, in the absence of a different agreement of the Parties, the Seller is obliged to make the Goods available to the Buyer after the conclusion of the contract without delay, but at the latest within thirty days.
Based on the above, the general deadline for performance regarding the order is a maximum of 30 days from the confirmation of the order. The Seller provides information about any deadline for performance differing from this (but not longer than 30 days) in the case of the individual delivery methods.
In the event of the Seller's delay, the Buyer is entitled to act against the Seller in accordance with Act V of 2013 on the Civil Code.
If you have previously ordered Goods in such a way that you did not collect them during delivery (not including the case where you exercised your right of withdrawal), or the Goods were returned to the seller with a "not collected" notice, the Seller makes the fulfilment of the order subject to the advance payment of the purchase price and delivery costs.
The Seller may withhold the handover of the Goods until it has made sure that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid for by transfer, the Buyer transfers the purchase price in the currency of their member state, and due to the conversion and the bank commissions and costs, the Seller does not fully receive the amount of the purchase price and the delivery fee). If the price of the Goods has not been fully paid, the Seller may call upon the Buyer to supplement the purchase price.
The Seller does not discriminate between buyers using the Website within the territory of Hungary and outside it within the territory of the European Union, that is, it does not restrict buyers' access to the website based on their nationality, place of residence or place of establishment. In the absence of a different provision of these GTC, the Seller ensures the delivery/collection of the ordered Goods within the territory of Hungary.
The language of communication and purchase is primarily the Hungarian language, and the Seller is not obliged to communicate with the buyer in the language of the buyer's member state.
The Seller is not obliged to comply with the non-contractual requirements determined in the national law of the buyer's member state in relation to the Goods concerned, for example labelling or sector-specific requirements, or to inform the buyer about these requirements.
In the absence of a different provision of the Seller, it applies Hungarian VAT for all Goods.
The Seller provides the handover possibilities available to Hungarian buyers also to non-Hungarian buyers for the purpose of handing over the Goods.
If the buyer can request, in accordance with the GTC, the delivery of the Goods to the territory of Hungary, or to the territory of any other European Union member state, the non-Hungarian buyer can also request this by any delivery method designated in the GTC.
If the buyer can, in accordance with the GTC, choose the personal collection of the Goods at the Seller, the non-Hungarian buyer can also make use of this.
Otherwise, the buyer can request to arrange the delivery of the Goods abroad at their own expense. The Hungarian buyer is not entitled to this right.
The Seller fulfils the order after the payment of the delivery fee; if the buyer does not pay the delivery fee to the Seller, or does not arrange their own delivery by the pre-agreed time, the Seller terminates the contract and refunds the purchase price paid in advance to the buyer.
Pursuant to Section 8:1(1) point 3 of the Civil Code, only a natural person acting outside the scope of their profession, independent occupation or business activity qualifies as a consumer, so legal persons may not exercise the right of withdrawal without justification!
The consumer is entitled to the right of withdrawal without justification pursuant to Section 20 of Government Decree 45/2014 (II. 26.). The consumer may exercise their right of withdrawal
a) in the case of a contract for the sale of Goods aa) of the Goods, ab) in the case of the sale of several Goods, if the supply of the individual Goods takes place at different times, of the last supplied Goods, ac) in the case of goods consisting of several lots or pieces, of the last supplied lot or piece, ad) if the goods must be supplied regularly within a specified period, of the first supply,
within a deadline calculated from the day of the taking of possession by the consumer or by a third party other than the carrier designated by them, which deadline is 14 calendar days.
The provisions set out in this point do not affect the consumer's right to exercise their right of withdrawal defined in this point also in the period between the day of the conclusion of the contract and the day of the taking of possession of the Goods.
If the consumer made the offer to conclude the contract, the consumer is entitled, before the conclusion of the contract, to the right to withdraw the offer, which terminates the binding nature of the offer extending to the conclusion of the contract.
If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (in particular about the provisions of Section 22 of the Government Decree), as well as about the declaration template under Annex 2, the withdrawal deadline written above is extended by 12 months. If the Seller has provided the consumer with the information related to the exercise of the right of withdrawal within 12 months of the expiry of the withdrawal deadline, the deadline open for withdrawal or termination expires on the 14th day from the communication of this information.
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and enterprises is available here.
The consumer may exercise their right guaranteed under Section 20 of Government Decree 45/2014 (II. 26.) by means of an unambiguous declaration to this effect, using the declaration template that can also be downloaded from the website, or by using the withdrawal function.
The withdrawal function
The withdrawal function is an online withdrawal declaration in which the consumer can communicate to the enterprise: their decision to withdraw from the contract, their name, the data identifying the contract affected by the withdrawal, as well as the data of the electronic device through which the consumer will receive the confirmation of the withdrawal.
The withdrawal function is accessible on the Website via the "Withdrawal from the contract" link. The consumer can send the online withdrawal declaration to the Seller by using the confirmation function labelled with the text "Confirm withdrawal".
The Seller, without undue delay after becoming aware of the withdrawal, sends the consumer an acknowledgement of receipt on a durable medium, which contains the content of the withdrawal, as well as the day and time of the sending.
The right of withdrawal shall be considered to have been exercised within the deadline if the consumer sends their declaration within the deadline.
In the case of withdrawal or termination in writing, it is sufficient to send the withdrawal or termination declaration within the deadline.
The burden of proving that the right of withdrawal was exercised in accordance with this provision lies with the consumer.
The Seller is obliged to confirm the consumer's withdrawal declaration on an electronic medium after its receipt.
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller refunds the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, such as the delivery fee, at the latest within fourteen days of becoming aware of the withdrawal. We draw your attention to the fact that this provision does not apply to the additional costs caused by choosing a mode of transport other than the least expensive usual mode of transport.
In the case of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller refunds the amount due to the consumer in the same manner as the payment method used by the consumer. Based on the consumer's express consent, the Seller may also apply another payment method for the refund, but the consumer may not be charged any additional fee as a result. The Seller is not liable for any delay resulting from an incorrectly and/or inaccurately provided bank account number or postal address by the Consumer.
If the consumer expressly chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to refund the additional costs resulting from this. In such a case, our refund obligation exists up to the amount of the displayed general delivery fee rates.
The Seller may withhold the amount due to the consumer until the consumer has returned the Goods, or has proven beyond doubt that they have returned them; the earlier of the two must be taken into account. We are not able to accept shipments sent cash-on-delivery or carriage-forward.
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they are obliged to return the Goods without delay, but at the latest within fourteen days of the communication of the withdrawal, or to hand them over to the Seller or to a person authorised by the Seller to receive the Goods. The return is deemed to have been completed within the deadline if the consumer sends the Goods before the expiry of the deadline.
The Goods affected by the withdrawal must be returned to the following address:
The Seller's name: Bere Ilona e.v.
Return address: 5510 Dévaványa, Eötvös u. 56.
The consumer bears the direct cost of returning the Goods. The Goods must be returned to the address provided by the Seller above. If the Seller also sells the Goods in a business premises, and the consumer exercises their right of withdrawal personally in the business premises of the enterprise, they are entitled to return the goods to the enterprise at the same time. If the consumer terminates the contract concluded away from business premises or at a distance - for the provision of a service - after the commencement of performance, they are obliged to pay the enterprise a fee proportionate to the service performed up to the point of communicating the termination to the enterprise. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract increased by tax. If the consumer proves that the total amount thus established is excessively high, the proportionate amount must be calculated on the basis of the market value of the services performed up to the time of the termination of the contract. Please note that we are not able to accept Goods returned cash-on-delivery or carriage-forward.
The consumer is liable for the depreciation in value resulting from use exceeding the use necessary to establish the nature, characteristics and functioning of the Goods.
The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases set out in Section 29(1) of Government Decree 45/2014 (II.26.):
This point of the consumer information was prepared on the basis of the authorisation of Section 11(5) of Government Decree 45/2014 (II.26.), taking into account Annex 3 of Government Decree 45/2014 (II.26.)
The Consumer information applies exclusively to Buyers qualifying as consumers; the rules applicable to buyers not qualifying as consumers are contained in a separate chapter.
The Goods and the performance must, at the time of performance, comply with the requirements set out in Government Decree 373/2021 (VI.30.).
In order for the performance to qualify as contractual, the Goods constituting the subject of the contract
In order for the performance to qualify as contractual - furthermore - the Goods constituting the subject of the contract
The Goods do not have to comply with the above public statement if the Seller proves that
In the case of goods containing digital elements, the Seller must ensure that the consumer receives notification about those updates of the digital content of the goods or the digital service related to it - including security updates - that are necessary to maintain the conformity of the goods, and must ensure that the consumer also receives them.
The Seller must make the update available, if the contract of sale
If the consumer does not install the provided updates within a reasonable deadline, the Seller is not liable for the defect of the goods if it stems solely from the lack of application of the relevant update, provided that
Defective performance cannot be established if, at the conclusion of the contract, the consumer received separate information that a specific characteristic of the goods differs from what is described here, and the consumer, at the conclusion of the contract of sale, separately and expressly accepted this difference.
The Seller supplies or provides the digital content to the consumer. In the absence of a different agreement of the parties, the Seller supplies the digital content to the consumer without undue delay after the conclusion of the contract, in the most recent version available at the conclusion of the contract.
The service qualifies as performed if the digital content or any solution - necessary to access it or suitable for downloading it - has reached the consumer or the physical or virtual device selected by the consumer for this purpose.
The Seller must ensure that the consumer receives notification about those updates of the digital content - including security updates - that are necessary to maintain the conformity of the digital content or digital service, and receives them.
If, under the contract, the supply of the digital content takes place continuously over a specified period, the conformity of the performance must be ensured with respect to the digital content for the entire duration of the contract.
If the consumer does not install the updates provided by the Seller within a reasonable deadline, the Seller is not liable for the defect of the service if it stems solely from the lack of application of the relevant update, provided that
Defective performance cannot be established if, at the conclusion of the contract, the consumer received separate information that a specific characteristic of the digital content differs from the requirements determined here, and the consumer, at the conclusion of the contract, separately and expressly accepted this difference.
The Seller performs defectively if the defect of the digital content service stems from the improper integration into the consumer's digital environment, provided that
If the contract provides for continuous supply of the digital content or digital service over a specified period, the Seller is liable for a defect related to the digital content if the defect occurs or becomes recognisable during the period specified in the contract.
If the contract provides for a single supply or a series of individual supply acts, until proven otherwise it must be presumed that the defect recognised by the consumer within one year of the time of performance already existed at the time of performance. However, the Seller does not perform defectively if it proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or the digital service, and it informed the consumer about this in a clear and comprehensible manner before the conclusion of the contract.
The consumer is obliged to cooperate with the Seller so that the Seller - using the means technically available to it and requiring the least intervention for the consumer - can ascertain that the cause of the defect is the consumer's digital environment. If the consumer does not fulfil this obligation to cooperate, after the Seller informed them about this obligation clearly and comprehensibly before the conclusion of the contract, the burden of proving the following lies with the consumer:
The Seller performs defectively if the defect of the goods stems from their improper putting into operation, provided that
a) the putting into operation forms part of the contract of sale and was carried out by the Seller, or was carried out under the Seller's responsibility; or
b) the putting into operation was to be carried out by the consumer, and the improper putting into operation is the consequence of deficiencies in the putting-into-operation instructions provided by the Seller - or, in the case of goods containing digital elements, by the provider of the digital content or digital service.
If, under the contract of sale, the goods are put into operation by the Seller, or the putting into operation takes place under the Seller's responsibility, the performance must be considered completed by the Seller when the putting into operation has been completed.
If, in the case of goods containing digital elements, the contract of sale provides for continuous supply of the digital content or digital service over a specified period, the Seller is liable for the defect of the goods related to the digital content if the defect occurs or becomes recognisable, in the case of continuous supply of a duration not exceeding two years, within two years from the performance of the goods; or, in the case of continuous supply of a duration exceeding two years, during the entire duration of the continuous supply.
In the event of defective performance by the Seller, you may enforce a warranty for defects claim against the Seller in accordance with the rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30.).
You may - at your choice - make use of the following warranty for defects claims:
You may request repair or replacement, except where the fulfilment of the claim chosen by you among these is impossible or would entail a disproportionate additional cost for the Seller relative to the fulfilment of your other claim. If you have not requested, or could not have requested, the repair or replacement, you may demand a proportionate reduction of the consideration, or - as a last resort - you may also withdraw from the contract.
The Seller, before making the Goods contractual, informs the Consumer that, based on their warranty for defects claim, they may demand repair or replacement at their choice, and that in the case of repair, the limitation period of the warranty for defects claim is extended once by twelve months.
Depending on the particularities of the given product category, the Seller may lend the Consumer a replacement item free of charge for the duration of the repair; the replacement item may also be a refurbished item. The provision of a replacement item is not automatic; it may take place on the basis of a separate undertaking by the Seller.
The Seller may, at the express request of the Consumer, fulfil its obligation to replace the goods also with a refurbished item.
You may also switch from your chosen warranty for defects right to another one; however, you bear the cost of the switch, except where it was justified, or the Seller gave cause for it.
In the case of a consumer contract, until proven otherwise it must be presumed that the defect recognised within one year of the time of performance of the goods and goods containing digital elements already existed at the time of performance of the goods, except where this presumption is incompatible with the nature of the goods or the nature of the defect.
The Seller may refuse to make the goods contractual if the repair or replacement is impossible, or if it would result in a disproportionate additional cost for the Seller, taking into account all the circumstances, including the value of the Goods in a flawless state, as well as the gravity of the breach of contract.
The consumer is also entitled - in accordance with the gravity of the breach of contract - to demand a proportionate reduction of the consideration, or to terminate the contract of sale, if
If the consumer wishes to terminate the contract of sale citing defective performance, the burden of proving that the defect is insignificant lies with the Seller.
The Consumer is entitled to withhold, in part or in whole - in accordance with the gravity of the breach of contract - the still outstanding part of the purchase price until the Seller has fulfilled its obligations related to the conformity of the performance and the defective performance.
As a generally applicable rule:
The reasonable deadline open for carrying out the repair or replacement of the Goods must be calculated from the time when the Consumer communicated the defect to the enterprise.
The consumer must make the Goods available to the enterprise for the purpose of carrying out the repair or replacement.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods due to the Consumer in the case of contractual performance and the value of the goods actually received by the Consumer.
The Consumer's warranty for defects right to terminate the contract of sale may be exercised by a legal declaration addressed to the Seller expressing the decision to terminate.
If the defective performance affects only a specified part of the goods supplied under the contract of sale, and the conditions for exercising the right to terminate the contract exist with respect to them, the Consumer may terminate the contract of sale only with respect to the defective goods, but may also terminate it with respect to any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods conforming to the contract.
If the Consumer terminates the contract of sale in its entirety or with respect to a part of the goods supplied under the contract of sale, then
The Seller is obliged to take a record of the consumer's warranty claim submitted to it, and to make a copy of it available to the consumer without delay, in a verifiable manner.
If the Seller enterprise is unable to make a statement about the fulfilability of the consumer's warranty claim at the time of its submission, it is obliged to notify the consumer of its position - in the event of the rejection of the claim, also of the reason for the rejection and of the possibility of turning to the conciliation board - within 8 days, in a verifiable manner.
The Seller must strive to carry out the repair or replacement within at most fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Seller enterprise is obliged to inform the consumer about the expected duration of the repair or the replacement.
You are obliged to report the defect immediately after its discovery. A defect communicated within two months of the discovery of the defect must be considered a defect communicated without delay. At the same time, we draw your attention to the fact that beyond the two-year limitation period calculated from the performance of the contract, you may no longer enforce your warranty for defects rights.
If making the Goods contractual is accomplished by repair, the limitation period of the warranty for defects claim is extended once by twelve months.
That part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.
For the part of the Goods affected by the replacement or the repair, the limitation of the warranty for defects claim begins anew. This rule must also be applied to the case where, as a consequence of the repair, a new defect arises.
You may enforce your warranty for defects claim against the Seller.
Within one year of the performance, there is no other condition for enforcing your warranty for defects claim beyond communicating the defect, if you prove that the Goods were provided by the Seller. However, after the expiry of one year from the performance, you are already obliged to prove that the defect recognised by you already existed at the time of performance.
The consumer is also entitled - in accordance with the gravity of the breach of contract - to demand a proportionate reduction of the consideration, or to terminate the contract for the supply of the digital content, if
In the case of exercising the warranty for defects right to repair or replacement, the Seller is obliged - without significant inconvenience caused to the consumer, having regard to the nature and purpose of the digital content or the digital service - to make the performance contractual free of charge within a reasonable time calculated from the communication of the defect by the consumer.
In the case of exercising the warranty for defects right to repair or replacement, depending on the technical characteristics of the digital content, the Seller may choose the manner of making the digital content contractual.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the service due to the consumer in the case of contractual performance and the value of the service actually provided to the consumer.
If the contract provides for continuous supply over a specified period, the proportionate reduction of the consideration must relate to the period during which the service was not contractual.
If the consumer wishes to terminate the contract citing defective performance, the burden of proving that the defect is insignificant lies with the Seller.
If the Seller supplies digital content or undertakes to do so, and the consumer provides exclusively personal data or undertakes to provide such data to the Seller, the consumer is entitled to terminate the contract even in the event of an insignificant defect, but may not demand a proportionate reduction of the consideration.
The consumer's warranty for defects right to terminate the contract may be exercised by a legal declaration addressed to the Seller expressing the decision to terminate.
If the Seller does not accomplish the performance, the consumer is obliged to call upon the Seller to perform. If, despite the consumer's call, the Seller fails to supply or provide the digital content without delay or within an additional deadline accepted by the parties, the consumer may terminate the contract.
The consumer may terminate the contract without calling upon the Seller to perform if
In the event of the termination of the contract, the Seller is obliged to refund the total amount paid by the consumer as consideration.
If, however, the performance was contractual for a specified time before the termination of the contract, the consideration due for this period does not have to be refunded. In the latter case, that part of the consideration must be refunded which relates to the period of the non-contractual performance, as well as the consideration paid in advance by the consumer which would have been due for the remaining duration of the contract in the event of the non-termination of the contract.
If the consumer is entitled to a proportionate reduction of the consideration or to the termination of the contract, the Seller is obliged to fulfil its refund obligation without delay, but at the latest within fourteen days of becoming aware of the exercise of this right.
The enterprise refunds the amount due to the consumer in the same manner as the payment method used by the consumer. Based on the consumer's express consent, the Seller may also apply another payment method for the refund, but the consumer may not be charged any additional fee as a result.
The costs related to the refund are borne by the Seller.
In the event of the termination of the contract, the Seller may prevent the consumer from continuing to use the digital content, in particular it may make the digital content or the digital service inaccessible to the consumer, or may block the consumer's user account.
In the event of the termination of the contract, the consumer is obliged to refrain from using the digital content and from making it available to third parties.
If the supply of the digital content took place on a physical medium, the consumer is obliged, at the request of the Seller communicated within fourteen days of becoming aware of the termination, at the Seller's expense, to return the physical medium without delay.
The consumer is obliged to pay a fee proportionate to the contractually performed service for the use of the digital content relating to the period preceding the termination of the contract.
In the event of a defect of a movable thing (Goods), you may - at your choice - enforce a warranty for defects claim or a product warranty claim in accordance with the rules of the Civil Code.
As a product warranty claim, you may request the repair or replacement of the defective Goods.
The goods are defective if they do not comply with the quality requirements in force at the time of their placing on the market, or if they do not have the characteristics contained in the description given by the manufacturer.
You may enforce your product warranty claim within two years of the placing of the Goods on the market by the manufacturer. Upon the expiry of this deadline, you lose this entitlement.
You may exercise your product warranty rights against the producer or distributor of the product (hereinafter together: manufacturer).
In the case of enforcing a product warranty claim, you must prove that the product defect existed at the time of the placing on the market by the manufacturer.
The manufacturer is released from its product warranty obligation if it can prove that:
It is sufficient for the manufacturer to prove one reason for the release.
I draw your attention to the fact that for the same defect you may enforce a warranty for defects claim against the enterprise and a product warranty claim against the manufacturer simultaneously, in parallel with each other. In the event of the successful enforcement of your product warranty claim, you may subsequently enforce your warranty for defects claim with respect to the replaced product, or the repaired part of the product, only against the manufacturer.
On the basis of Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods, the Seller is obliged to provide a guarantee in the case of the sale of the new durable consumer goods (e.g.: technical articles, tools, machines) listed in Annex 1 of Decree 10/2024 (VI.28.) IM on the definition of the scope of durable consumer goods subject to mandatory guarantee, as well as, within the scope defined there, their accessories and components (hereinafter - in this point - together referred to as consumer goods).
The list of consumer goods subject to mandatory guarantee can be found here: Decree 10/2024 (VI. 28.) IM on the definition of the scope of durable consumer goods subject to mandatory guarantee.
The rights arising from the guarantee may be enforced with a guarantee certificate, or, as detailed in this point, with the document proving the payment of the consideration. The Seller is not obliged to issue a guarantee certificate, or to hand it over to the consumer, if the sale price of the consumer goods does not exceed HUF 100,000; in this case the rights arising from the guarantee may be enforced with the document proving the payment of the consideration.
The irregular issuance of the guarantee certificate or the failure to make the guarantee certificate available does not affect the validity of the guarantee.
In the event of the failure to make the guarantee certificate available to the consumer, the conclusion of the contract must be considered proven if the consumer presents the document proving the payment of the consideration - the invoice or receipt issued on the basis of the act on value added tax. In this case, the rights arising from the guarantee may be enforced with the document proving the payment of the consideration.
The fulfilment of the guarantee claim is not conditional upon the return of the opened packaging of the consumer goods.
On the basis of their guarantee right, the Buyer may make a repair or replacement claim, may request a price reduction in the cases guaranteed by legislation, or may ultimately withdraw from the contract, if the obligor has not undertaken the repair or replacement, is unable to fulfil this obligation within an appropriate deadline while sparing the interests of the entitled party, or if the entitled party's interest in the repair or replacement has ceased.
The Buyer may submit their guarantee claim, at their choice, directly at the Seller's registered seat, any of its sites, branch offices, and the repair service indicated by the Seller on the guarantee certificate.
The guarantee claim may be enforced during the duration of the guarantee; the duration of the guarantee according to Government Decree 151/2003 (IX. 22.) is:
The failure to observe these deadlines results in forfeiture of rights; however, in the case of the repair of the consumer goods, the duration of the guarantee is extended, starting from the day of handing over for repair, by the time during which the Buyer could not use the consumer goods as intended due to the defect.
The guarantee deadline begins at the handover of the consumer goods to the Buyer, or, if the putting into operation is carried out by the Seller, its agent, or another person entitled to carry out the putting into operation, it begins on the day of the putting into operation.
If the Buyer has the consumer goods put into operation beyond six months from the handover, then the starting point of the guarantee deadline is the day of the handover of the consumer goods.
The Seller must strive to carry out the repair or replacement within 15 days.
If the duration of the repair or the replacement exceeds fifteen days, the Seller is obliged to inform the Buyer about the expected duration of the repair or the replacement. By accepting the GTC, the Buyer consents to the information being provided to them electronically or in another manner suitable for proving receipt by the consumer.
If, during the guarantee period, in the event of a malfunction of the consumer goods, it is established on the part of the Seller that the consumer goods cannot be repaired, the Seller is obliged, in the absence of a different provision by the buyer, to replace the consumer goods within eight days. If the replacement of the consumer goods is not possible, the enterprise is obliged to refund the purchase price indicated on the guarantee certificate - in the absence thereof, on the document proving the payment of the consideration of the consumer goods presented by the consumer, the invoice or receipt issued on the basis of the act on value added tax - to the consumer within eight days.
If the Seller is unable to repair the consumer goods within 30 days:
If the repair of the consumer goods does not take place by the thirtieth day calculated from the communication of the guarantee claim to the Seller, the Seller is obliged - in the absence of a different provision by the consumer - to replace the consumer goods within eight days of the unsuccessful expiry of the thirty-day deadline. If the replacement of the consumer goods is not possible, the Seller is obliged to refund the purchase price indicated on the guarantee certificate - in the absence thereof, on the document proving the payment of the consideration of the consumer goods presented by the consumer, the invoice or receipt issued on the basis of the act on value added tax - to the consumer within eight days of the unsuccessful expiry of the thirty-day repair deadline.
If the consumer goods malfunction for the 4th time during the guarantee period, the Seller is obliged - in the absence of a different provision by the consumer - to replace the consumer goods within eight days. If the replacement of the consumer goods is not possible, the enterprise is obliged to refund the purchase price indicated on the guarantee certificate - in the absence thereof, on the document proving the payment of the consideration of the consumer goods presented by the consumer, the invoice or receipt issued on the basis of the act on value added tax - to the consumer within eight days.
Consumer goods subject to mandatory guarantee that are fixed-installation, or heavier than 10 kg, or that cannot be transported as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the enterprise, or - in the case of a repair claim enforced directly at the repair service - the repair service takes care of the dismantling and installation, as well as the transport away and back.
The Seller is obliged to take a record of the consumer's guarantee claim submitted to it, and to make a copy of it available to the consumer without delay, in a verifiable manner.
If the Seller enterprise is unable to make a statement about the fulfilability of the consumer's guarantee claim at the time of its submission, it is obliged to notify the consumer of its position - in the event of the rejection of the claim, also of the reason for the rejection and of the possibility of turning to the conciliation board - within 8 days, in a verifiable manner.
The provisions written under the "Rules related to handling guarantee claims" point do not apply to the electric bicycle, electric scooter, quad, motorcycle, moped, passenger car, motorhome, caravan, trailer caravan, trailer, as well as the motorised watercraft.
In the case of these Goods, however, the Seller is also obliged to strive to fulfil the repair claim within 15 days.
If the duration of the repair or the replacement exceeds fifteen days, the Seller is obliged to inform the Buyer about the expected duration of the repair or the replacement.
The guarantee applies alongside the warranty rights (product warranty and warranty for defects); the fundamental difference between the general warranty rights and the guarantee is that in the case of the guarantee the burden of proof is more favourable for the consumer.
In the case of sale through a webshop, the institution of the replacement claim within three working days also applies in the case of new durable consumer goods. If the consumer enforces a replacement claim within 3 working days of the purchase or the putting into operation due to a malfunction of the consumer goods, the Seller may not cite a disproportionate additional cost within the meaning of Section 6:159(2)(a) of Act V of 2013 on the Civil Code, and is obliged to replace the consumer goods within eight days, provided that the malfunction hinders the intended use. If the replacement of the consumer goods is not possible, the Seller is obliged to refund the purchase price indicated on the guarantee certificate - in the absence thereof, on the document proving the payment of the consideration of the consumer goods presented by the consumer, the invoice or receipt issued on the basis of the act on value added tax - to the consumer without delay.
The Seller is released from its guarantee obligation only in the case where it proves that the cause of the defect arose after the performance.
We draw your attention to the fact that for the same defect you may enforce a warranty for defects claim and a guarantee claim, as well as a product warranty claim and a guarantee claim, simultaneously, in parallel with each other. If, however, you have once successfully enforced your claim arising from defective performance due to a given defect (for example, the enterprise replaced the product), you may no longer claim on another legal basis with respect to the same defect.
A Buyer not qualifying as a consumer may - at their choice - make use of the following warranty for defects claims:
You may request repair or replacement, except where the fulfilment of the claim chosen by you among these is impossible or would entail a disproportionate additional cost for the Seller relative to the fulfilment of your other claim. If you have not requested, or could not have requested, the repair or replacement, you may demand a proportionate reduction of the consideration, or the Buyer may also repair the defect themselves, or have it repaired by another party, at the Seller's expense, or - as a last resort - you may also withdraw from the contract.
You may also switch from your chosen warranty for defects right to another one; however, you bear the cost of the switch, except where it was justified, or the Seller gave cause for it.
In the case of buyers not qualifying as consumers, the enforcement deadline of the warranty for defects right is 1 year, which begins on the day of performance (handover).
The product warranty, as well as the mandatory guarantee, are available only to a buyer qualifying as a consumer, and to a micro-, small- and medium-sized enterprise under the conditions set out below.
If the manufacturer provides a manufacturer's guarantee for the Goods that also extends to buyers not qualifying as consumers, this may be enforced directly at the manufacturer.
The provisions contained in this part apply exclusively to micro-, small- and medium-sized enterprises (hereinafter: SME) under the act on small and medium-sized enterprises and the support of their development, acting outside the scope of their profession, independent occupation or business activity.
Within what deadline may you enforce your warranty for defects claim?
You are obliged to report the defect immediately after its discovery. A defect communicated within two months of the discovery of the defect must be considered a defect communicated without delay. At the same time, we draw your attention to the fact that beyond the two-year limitation period calculated from the performance of the contract, you may no longer enforce your warranty for defects rights.
Against whom may you enforce your warranty for defects claim?
You may enforce your warranty for defects claim against the Seller.
What rights are you entitled to based on your warranty for defects claim?
You may - at your choice - make use of the following warranty for defects claims:
You may request repair or replacement, except where the fulfilment of the claim chosen by you among these is impossible or would entail a disproportionate additional cost for the Seller relative to the fulfilment of your other claim. If you have not requested, or could not have requested, the repair or replacement, you may demand a proportionate reduction of the consideration, or - as a last resort - you may also withdraw from the contract.
Within 6 months of the performance, there is no other condition for enforcing your warranty for defects claim beyond communicating the defect, if you prove that the Goods were provided by the Seller. However, after the expiry of 6 months from the performance, you are already obliged to prove that the defect recognised by you already existed at the time of performance.
In what case may you exercise your product warranty right?
In the event of a defect of a movable thing (Goods), you may - at your choice - enforce a warranty for defects claim or a product warranty claim in accordance with the rules of the Civil Code.
What rights are you entitled to based on your product warranty claim?
As a product warranty claim, you may request the repair or replacement of the defective Goods.
Within what deadline may you enforce your product warranty claim?
You may enforce your product warranty claim within two years of the placing of the Goods on the market by the manufacturer. Upon the expiry of this deadline, you lose this entitlement.
Against whom may you enforce your product warranty claim?
You may exercise your product warranty rights against the producer or distributor of the product (hereinafter together: manufacturer).
In what case is the manufacturer released from its product warranty obligation?
The manufacturer is released from its product warranty obligation if it can prove that:
It is sufficient for the manufacturer to prove one reason for the release.
In what case may you, as an SME, exercise your guarantee right?
On the basis of Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods, the Seller is obliged to provide a guarantee in the case of the sale of the new durable consumer goods (e.g.: technical articles, tools, machines) listed in Annex 1 of Decree 10/2024 (VI.28.) IM on the definition of the scope of durable consumer goods subject to mandatory guarantee, as well as, within the scope defined there, their accessories and components (hereinafter - in this point - together referred to as consumer goods), if you, as an SME, purchase the consumer goods acting outside the scope of your profession, independent occupation or business activity, within the framework of retail activity under the Act on Trade, regardless of the accounting of the consumer goods within the scope of economic activity.
What rights are you entitled to, and within what deadline, in the case of a mandatory guarantee?
Guarantee rights
On the basis of their guarantee right, the Buyer may make a repair or replacement claim, may request a price reduction in the cases guaranteed by legislation, or may ultimately withdraw from the contract, if the obligor has not undertaken the repair or replacement, is unable to fulfil this obligation within an appropriate deadline while sparing the interests of the entitled party, or if the entitled party's interest in the repair or replacement has ceased. The Buyer may submit their guarantee claim, at their choice, directly at the Seller's registered seat, any of its sites, branch offices, and the repair service indicated by the Seller on the guarantee certificate.
Enforcement deadline
The guarantee claim may be enforced during the duration of the guarantee; the duration of the guarantee according to Government Decree 151/2003 (IX. 22.) is:
The failure to observe these deadlines results in forfeiture of rights; however, in the case of the repair of the consumer goods, the duration of the guarantee is extended, starting from the day of handing over for repair, by the time during which the Buyer could not use the consumer goods as intended due to the defect.
The guarantee deadline begins at the handover of the consumer goods to the Buyer, or, if the putting into operation is carried out by the Seller, its agent, or another person entitled to carry out the putting into operation, it begins on the day of the putting into operation.
If the Buyer has the consumer goods put into operation beyond six months from the handover, then the starting point of the guarantee deadline is the day of the handover of the consumer goods.
When is the Seller released from its guarantee obligation?
The Seller is released from its guarantee obligation only in the case where it proves that the cause of the defect arose after the performance.
General Terms and Conditions (PDF)
Withdrawal declaration (PDF)
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